Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at samanthaabbottglass@gmail.com. Returns will need to be sent to:
Samantha Abbott Glass PO Box 38 Nicholson Victoria 3882 Australia
We will contact you once your return is received to confirm processing status.
Return Shipping Costs For change-of-mind returns, customers are responsible for return shipping costs. If your item is defective, damaged, or incorrect, we will cover the cost of return shipping.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right.
Exceptions / Non-Returnable Items We cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at samanthaabbottglass@gmail.com.
Australian Consumer Law Nothing in this policy limits your rights under Australian Consumer Law.
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